Refund & Return Policy (Ghana)

Effective Date: 31st December 2025

At Tekkie Beauty Store, we are committed to protecting the rights of our customers and complying with applicable Ghanaian consumer laws, including the Sale of Goods Act, 1962 (Act 137) and the Electronic Transactions Act, 2008 (Act 772). This policy explains your rights and our responsibilities regarding returns, exchanges, and refunds.

 

1. Consumer Rights Under Ghana Law

Under Ghanaian law, customers are entitled to receive goods that are:

  • Of acceptable and merchantable quality

  • Fit for their intended purpose

  • As described on our website or sales platforms

  • Free from defects at the time of delivery

Where goods fail to meet these standards, the consumer is entitled to an appropriate remedy, including replacement or refund, depending on the circumstances.

2. Products Eligible for Return or Refund

Due to hygiene and safety considerations associated with beauty and cosmetic products, returns are accepted only where:

  • The product delivered is defective, damaged, or incorrect

  • The issue is reported within 48 hours of delivery

  • The product is unused, unopened, and in its original packaging

  • Proof of purchase (receipt or order confirmation) is provided

These conditions are consistent with Ghana’s consumer protection standards while ensuring public health and safety.

 

3. Products Not Eligible for Return

Except where faulty or incorrectly supplied, the following items are non-returnable:

  • Opened or used cosmetics, skincare, or beauty products

  • Products damaged due to misuse, negligence, or improper storage after delivery

  • Change-of-mind purchases

  • Promotional, discounted, or clearance items

4. How to Report an Issue

To request a return, exchange, or refund, contact us within 48 hours of receiving your order and provide the following:

  • Order number

  • Clear photos or videos showing the issue

  • A brief explanation of the problem

Phone/WhatsApp: +233 54 678 5568
Email: sales@tekkiebeautystore.com
Website: https://tekkiebeautystore.com

Failure to report within the stated timeframe may affect eligibility, except where defects were not reasonably discoverable at delivery.

 

5. Refund Processing

  • Approved refunds are processed within 5–10 business days

  • Refunds will be made via:

    • Original payment method (Mobile Money, card, or bank transfer), or

    • Store credit (with customer consent)

  • Delivery and shipping fees are non-refundable, except where the issue resulted from our error

6. Exchanges

We offer exchanges only where:

  • An incorrect item was supplied, or

  • The product is confirmed to be defective

All exchanges are subject to product availability.

 

7. Order Cancellations

  • Orders may be cancelled before dispatch

  • Orders that have already been shipped cannot be cancelled

  • This complies with Ghana’s Electronic Transactions Act, 2008 (Act 772) governing online transactions

8. Damaged Items on Delivery

If an item arrives damaged:

  • Take clear photos immediately upon receipt

  • Contact us within 48 hours

Prompt reporting enables quicker resolution and protects your rights.

 

9. Dispute Resolution

Where a complaint cannot be resolved directly, customers may seek redress through:

  • The Consumer Protection Agency (CPA), Ghana, or

  • Other remedies available under Ghanaian law

Tekkie Beauty Store is committed to resolving all disputes fairly, transparently, and amicably.

 

10. Policy Updates

We reserve the right to update this Refund & Return Policy in line with changes in Ghanaian law or business operations. Any updates will be published on this page.